James Oakes
Head of Business Operations at Oak Furnitureland
Based in Bath, United Kingdom
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Seniority
Director
Department
Operations
Location
Bath
Industry
Furniture and Home Furnishings Manufacturing
Company size
814
Contact information
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j•••••••@oakfurnitureland.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About James Oakes
A highly motivated professional with extensive multi-channel contact centre and marketing expertise. Accustomed to leading across contact centre and marketing operations and delivering multi-million pound resource budgets to maximise business performance and efficiency. Experienced at leading and delivering contact centre management strategies, as well as delivering innovative change initiatives including new customer front end technologies, web chat, speech/text analytics, live IVR, integration of new outsource partners, full telephony platform migration, BI tools and training/quality initiatives. Tightly manage marketing campaign plans, ensuring all channels deliver on time and drive action through analysis and insight.
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