James Oloughlin
Head of Customer Service at Dnastream Limited
Based in Haslington, United Kingdom
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Seniority
Director
Department
Operations
Location
Haslington
Industry
IT Services and IT Consulting
Company size
34
Contact information
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j•••••••@dnastream.com
Phone
5 credits+44 ••• •••• ••••
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Background
About James Oloughlin
As the Head of Service Operations at Block Solutions, I lead a team of Client Success Managers who deliver high-quality IT services to our clients across various sectors. I have over 10 years of experience in Managed Service providers, with a strong focus on customer satisfaction, service-level agreements, and reporting and analysis.I am passionate about creating and maintaining long-term relationships with our key clients, ensuring that we meet their expectations and needs, and providing them with innovative and cost-effective solutions. I am also skilled in implementing and applying the ITIL framework and best practices to improve our service delivery processes and outcomes. I have successfully completed multiple professional certifications, and I am always eager to learn new technologies and methodologies that can enhance our performance and value proposition.
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