James Pappas

Background

About James Pappas

I am a high-performing, results-driven insurance and risk management professional with many years of multi-disciplinary experience in the property and casualty insurance industry with emphases on commercial underwriting, portfolio management, agency development, and process improvement. Coupled with my experience as a former agency broker/owner, I leverage my advanced verbal and written communication skills to develop and foster high-quality, highly profitable agency partnerships with large books of insurance portfolios that span multiple lines of coverage and geographies. I am highly skilled in the following key areas of discipline: • Complex Commercial Underwriting • Quality Tracking & Control • Documentation Expertise • Workflow Standards/Best Practices • Process Improvement (CRI/LEAN) • Product Coverage Expertise • Financial & Risk Management • Qualitative & Quantitative Analysis • Performance Management & Metrics • Technical & Soft Skill Training • Communication Coaching • Junior Underwriter Mentoring • Strategic Relationship Building • Agency Relationship Management • Negotiation & Strategy • New Business Development • Sales Team Management • Referral Network Development • Client Retention Strategies • Service/Support Staff Management • Escalation Management • Strategic Engagement