James Piazza

Background

About James Piazza

Value Improvement Facilitator Connect with me using: jcp513@comcast.net As a seasoned facilitator, coach, trainer and educator, I have utilized my unique set of abilities and passion to help dozens of domestic and international organizations improve product quality, increase customer satisfaction levels, become more effective teams, energize leaders, empower employees and increase bottom line results. Areas of passion, expertise and experience include- A3 Thinking - Process Improvement - Reducing Costs and Increasing Value - Teaching Team Problem Solving Tools - Executive Coaching - Value Analysis and Value Engineering - Lean Health Care, Patient Centered Medical Home and Patient Family Centered Care - Understanding and improving individual and organizational Emotional Intelligence Health Care Volunteerism • Patient-Family Advisor, Chair Elect, University of Michigan Hospital Patient, Family and Staff Advisory Council 2013-present • Mentor, Family Centered Experience UM Medical School 2012-2016 • Family Representative, “Creating the Ideal Patient Care Experience” program development activities, Service Excellence Department. 2010 • Ambassador, C.S. Mott Children’s Hospital 2009-present To brainstorm and collaborate on any of these perspectives, call me now at (734) 904-7424.