James Pritchard

Background

About James Pritchard

A highly motivated individual, with a progressive and successful career in digital learning, where organisational skills, ability to work under pressure and achieving targets on time and against financial constraints are a pre-requisite. Tolerant and open minded with an energetic, common sense approach to tasks and determination to succeed, excellent organisational and inter-personal skills, with a natural flare for technology. • Recruitment and selection, CV and application review and filtering, interview questions development, face to face and remote interviewing, grading and selection, offers • Aligning onboarding of new starters to department/team strategy and KPIs, defining and setting SMART objectives and appropriate setting of development plans aligned to career aspirations • IT software application training and coaching to direct team and other teams within the business • Team development - coaching, facilitating and/or co-facilitating development programmes including: giving and receiving feedback, customer experience, new line manager, six thinking hats, Microsoft Office including Teams, OneNote • Continuous improvement, defining and measuring team KPIs and improvement strategies • Improving customer experience and team profitability • Defining, refining and documenting production process guidelines • ISO internal audits of process, non-conformance root cause analysis and following improvement implementation