James Roache

Background

About James Roache

Business and technology professional with 14 years of continual process improvement, refinement, and enhancement experience across a broad range of functions and diverse industry segments. Proven ability to combine vision, creativity, and strong business insight with well-developed project management, technology, and leadership skills in support of speed to market product launches, and positioning companies and products for profitable results. Currently serving as Product Owner within the Global Risk Solutions (GRS) Innovation & Engineering department. Areas of expertise include:• Strategic Business Planning • Program Management • API First Design Methodology• Process Improvement • Team Leadership • Customer Management• Risk Management • IT Governance • Agile/Scrum Methodologies• Digital Product Mindset • Business Intelligence • Insurance Acumen• Change Management • Cost Control/Reduction • Vendor Management• Engineering Excellence - Coordination and collaboration with Underwriting teams to establish end to end documentation and process mapping to identify and implement accountability, transparency, and efficiency in the optimization of Specialty Lines Underwriting Workflows.• Program and Team Leadership - Extensive experience in both Operations and Systems solutions with demonstrated success in strategic and tactical implementation utilizing customer focused best practices in project delivery modeling, methodology and governance.• API Product Management - Advancing API strategy and leading the development of a coordinated API onboarding process across GRS Claims, Digital Customer Experience, & ACEE. Working closely with the GRS API Strategy Team and Center for Enablement (C4E) to promote best practices, share opportunities, and influence the overall program's success.