James Saunders

Background

About James Saunders

Service Delivery Manager with experience working for service providers in both private and public sectors. Effective and constructive communicator, able to build strong relationships at all levels and manage service relationships between key customers and service support teams. A client-centred approach to customer relations and a strong focus on facilitating value co-creation. Strong ITIL understanding and certifications. Experience of implementing new IT Standards in tech startup environment. Adept at designing and implementing Service Improvement Plans. Experience of working in challenging environments for global organisations, to targets, SLA’s and within timescales. Able to work collaboratively and effectively with others using a problem-solving attitude to achieve goals. Flexible, agile and adaptable to the changing needs of any organisation. Currently working hand in hand with the biggest players in e-commerce – from high profile fashion brands to big online shops such as Adidas, Nike, Puma, Under Armour, ASOS, The Very Group, JD Sports & Zalando.