James Sheppard

Background

About James Sheppard

jjkasheppard@gmail.com | Analytical, performance-driven Financial Management Professional leveraging expertise in BSA/AML operations and people management, problem solving, and knowledge of applicable laws and regulations to deliver consistent positive outcomes in cost and time savings, while proactively mitigating risks. SIGNIFICANT ACCOMPLISHMENTS:*Supervise team of Alert and Case Investigation Professionals, manage production and workload to meet KPI, Investigate escalated cases to insure suspicious activity is identified and reported to FinCEN *Developed department procedures for American Funds Insurance Series, totaling over $100 Billion AUM; main liaison for automated trade conversions resulting in reduction in staff hours and reduced financial losses to the company by eliminating manual processing.*Increased efficiency and operational productivity by leading projects targeting the elimination of waste including Annuity Modernization and Anti-Money Laundering Review, saving over hours annually.*Enhanced operations through coaching in areas of quality assurance and customer service resulting in National Quality Review 5 Star Recognition and leading team to highest monthly call score average ever recorded.