James Sherriff

Background

About James Sherriff

Key Areas of Expertise Commitment to Customer Experience – always have the customer as the key focal point, and ensure all communication is structured around that making it clear and obvious to all about the customer, it is critical to have best possible customer outcome together with customer experience. Excellent Communication skills – able to build solid relationship with both internal and external stakeholders at all levels of an organisation People Management - enjoy developing effective and cohesive teams and strongly believe in humanisation – I always get the most out of individuals and teams, due to the way I interact with them. Results Focused – Ensuring the best possible work experience drives the best results, results are the best reflection on my leadership. Appreciate key performance indicators and thrive on exceeding them not just achieving them. Commitment to Safety – Always striving on systemisation improvement that maintains and improves the safety of all. Process Improvement – Continual Incremental augmentation is one of my key focus areas, in order to improved productivity, efficiency and customer experience. Systemisation – Be able to adapt, learn a business quickly, apply appropriate systems and bring in efficiency and automation. Change Management – Thrive on the success of correctly bringing in required changes for improvement, sustainability and future success of an organisation, with the absolute key factor being humanisation. Strategic Planning – able to contribute to strategic planning/ directives at an executive level and relay these plans and convert them into actions to ensure goals are achieved. Business Management skills - experienced in handling financial responsibility including ensuring budgets, financial reporting and policies are adhered to.