James Steadman

Background

About James Steadman

Dedicated professional with extensive phone, email, remote access, and hands-on help desk and network administration experience • Broad knowledge and experience in assisting with the management of the performance and security of LANs and WANs at client and server level • Proven ability to work independently or as an integral part of a team to achieve objectives effectively in high-pressure settings to meet deadlines • Extensive experience in developing operational plans to meet organizational goals; ability to effectively communicate with all levels of management, end users, and team members • Organized, detail oriented and committed to delivering superior quality work; proactive, hard-working, and focused; outstanding troubleshooterTechnical CompetenciesOperating Systems/ServerWindows (all versions) and Server to 2012 – Administration, Installation, Desktop & Remote Support, Configuration & User management (AD), Print services; Linux (Ubuntu), MACSoftware • Ticketing Software: ServiceNow, JIRA, Remedy, Clarify, Track-It, IBM Control Desk • Security: BitLocker, Symantec, McAfee, Sophos, AVG, Avast, Spy-Bot • Remote: VPN (Cisco, Check Point), Skype for Business,TeamViewer, RealVNC, DameWare • Office: MS Office (all versions), Google Docs, OpenOffice, LibreOffice • Browsers: MS IE and Edge, Mozilla Firefox, Google Chrome, Safari, Opera • Email: Outlook, Lotus Notes, Opera Mail, Mozilla Thunderbird, Groupwise, Gmail • Misc: SCCM, LANDESK, Citrix, Ghost, everything Google and Microsoft, and many othersHardwareMost makes and models of PCs, Laptops, Tablets, Printers/Scanners, and Mobile devices (Android, iOS); Phone and Video/Teleconferencing systems (Avaya, Cisco, AT & T, Polycom, Crestron); Thin Clients – Installation, Troubleshooting, Repair, Preventive maintenanceNetwork ProtocolsWiFi – Bluetooth – HTTP(S) – FTP – TCP/IP – DHCP – DNS – SMTP/POP3/IMAP – SSH/Telnet