James Thornton

Background

About James Thornton

As a seasoned strategic leader, I enhance organizational capabilities and achieve sales goals by expanding business with both new and existing accounts. I demonstrate initiative as a self-starter by advocating for continuous self-education and training teams in diagnosing and troubleshooting technically advanced products. EMPLOYEE ADVOCATE: I capitalize on development opportunities to build organizational capabilities. For example, at Vortex Industries, I mentored employees to enable self-analysis, identify areas of improvement, and create personalized training plans. I mandated periodic performance reviews to track progress and alter training plans accordingly. CUSTOMER CHAMPION: I locate and address customer pain points. At the same company, for instance, I identified a high customer turnover due to a long wait time during service calls. To address this, I grew the sales team by 40%+ and cultivated a sense of urgency for service delivery. I also trained the reps on utilizing service calls as opportunities for business growth. By doing so, I accelerated service delivery by and boosted NPS by 80%+. SELECTED ACCOMPLISHMENTS- Met quality standards through accident investigations, preventive measures, weekly QA inspections, job hazard analysis (JHA), and corrective action implementation- Elevated team spirit and collaboration by promoting extracurricular activities, restructuring dispatch methods, and pairing technicians strategically- Enhanced employee satisfaction and reduced turnover by outlining career growth opportunities, delivering technical support, and instituting performance reviews. Key Skills: Service Delivery Optimization | Performance Analysis & Review | Data-Based Inspection & Report Generation | Silo Elimination | Product & Application Knowledge | High-Performing Team Building