James Timmons
Trainer Support Consultant at Wilcom America
Based in Snellville, United States
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Seniority
Other
Department
Other
Location
Snellville
Industry
Software Development
Company size
13
Contact information
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j•••••••@wilcomamerica.com
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Background
About James Timmons
TECHNICAL EXPERIENCE Help Desk/Technical Support – Eighteen years’ experience • Identify/ troubleshoot/ analyze computer software related issues and determine appropriate course of action • Install and configure software applications, patches, and upgrades • Support operational and disposal phases throughout software life cycles • Provided Beta testing within related environment Customer Service and Support - Eighteen years’ experience • Provide customer service and support within Textile Environment, receiving and analyzing trouble reports from external users. • Investigate and find quick resolutions to problems and issues associated with software support/ electronic technology within the textile industry. Corporate Trainer - Eighteen years’ experience • Implemented “Wilcom University” in-house and online training for Wilcom America. • Scheduled, conducted two in-house training courses monthly • Managed twelve live online courses monthly improving customer knowledge of software adding value to finished embroidery product Technical Writing - Fifteen years’ experience Revise/ Edit software Manuals to maintain accuracy and currency of software procedures for two major textile programs. TECHNICAL SKILLS Operating Systems: Applications: • Microsoft Office Suite • Word, Excel, Access, and PowerPoint • Wilcom/ CAD Software PROFESSIONAL EXPERIENCE • Wilcom America, Norcross, GA 2005 - 2013 Training Software Support Consultant Contract Computer Support and Training • Nu Emage Embroidery, Norcross, GA 2003 - 2005 Embroidery Digitizer • About Stitches, Snellville, GA 1995 - 2014 Independent Contractor: Digitizer/ Graphic Artist/ Corporate Trainer/ Consultant EDUCATION Gwinnett Technical College currently pursuing Associate in Arts / Drafting Technology Art Institute of Atlanta, Atlanta, GA Jun 1985 Associate in Arts-Visual Communications Art Institute of Atlanta, Dunwoody, GA Web Design & Interactive Media
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