James Tucker

Background

About James Tucker

Extraordinary Financial Services Executive with over 25 years of diversified and successful management experience directing Credit and Collections operations and servicing for multi-million dollar loan portfolios. Possess analytical skills to forecast trends, develop strategic plans and implement solutions. Detail oriented, with strong ability to manage budgets. Expert in risk management, regulatory compliance, and requirements of FDCPA, CFPB, TCPA, RESPA, OCC and other agencies. Received highest ratings possible from Moody’s, S&P, and Clayton rating agencies. Talented motivational manager with a record of building and leading effective teams. Innovative, energetic managing style that inspires commitment from employees, and which delivers high performance and peak results. Proficient at developing systems to measure and evaluate performance. Excel at customer satisfaction with innovative ideas for managing call center operations, and utilizing creativity with new and unexpected processes, to achieve investor and company expectations. Skilled at interactions with customers, finance agencies, regulatory bodies, and stakeholders. Earned numerous awards for professional achievement, including Call Center of Excellence Award and Manager of the Year from National City Bank, 2014 Global Diversity and Inclusion nominee from Bank of America, and platinum, bronze, and gold awards for Project Management and exceptional Customer Service.