James Upton

Background

About James Upton

General Manager offering more than 25 years of leadership experience in the hospitality industry. Extensive hospitality experience overseeing all aspects of operations and managing up to 76 managers and associates for hotels/resorts across the U.S, including: Westin, JW Marriott, Waldorf Astoria, Hilton, and Sheraton brands. Well-developed skills in all phases of hotel management, including: sales & marketing, human resources, food & beverage, budget & forecast management, rooms, housekeeping, and maintenance. Military veteran; served 6 years in the U.S. Air Force. Hospitality Operations: Demonstrated ability to drive profit to the bottom line through strong financial controls. As Director of Front Office for Hilton Scottsdale Resort & Villas, increased sellout efficiency from 11% to more than 80% within a few months. Maintained efficiency during tenure, which resulted in increasing revenue via corporate reimbursement structuring for reward stays. Team Building & Leadership: Proven track record of success building effective teams and inspiring individuals to perform at their best. Developed an empowerment plan for Managers and Front Desk Associates to help with service recovery through offering future stays, which resulted in saving thousands of dollars in complaints as General Manager of Aloft Scottsdale. Relationship Development: Dedicated leader with outstanding communication skills and a reputation for building strong relationships with guests, businesses, community partners, and executives, and building consensus among owners, teams, and all levels of management. Areas of Expertise Hospitality Hotel Management Front Office Operations Budget Management Sales & Revenue Growth Guest Relations Profit & Loss (P&L) Guest Relations Training & Development Building Strong Relationships Quality Control Operations Management Cost Control Project Management You may contact me directly at jampark@gmail.com.