James W Morris
Desktop Support at D.R. Horton
Based in Arlington, United States
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Seniority
Staff
Department
Information Technology
Location
Arlington
Industry
Construction
Company size
12K
Contact information
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j•••••••@drhorton.com
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Background
About James W Morris
Detail-oriented Desktop Support and Systems Administration professional with strong hardware and software configuration background. Expertise in diagnosing problems and quickly servicing PC Desktop and Laptop architectures including: Dell, IBM, Toshiba, Lenovo, HP. Customer service care resource recognized for providing outstanding onsite assistance. Able to work independently in self-directed work environments or collaboratively in teams. IT problem solving to effect resolutions in a timely manner to eliminate downtime. Collect detailed information to categorize requests and populate a knowledge base. MCP+I, MCSE, MCSA, Network+, and A+ certified. TECHNICAL SKILLS Operating Systems: Windows (10, 8, 7, Vista, XP, 2003, 98); Microsoft Office - 2013; Microsoft Exchange Server Hardware: BIOS, Power Supply, Memory, Hard Drive, USB, DELL, HP, Lexmark, Canon Software: Heat Help Desk and Call Tracking, BMC Remedy AR System Utilities: Ghost Enterprise, PC Anywhere; Dameware Remote, Acronis United States Air Force 3C251 COMM – Computer Systems, 1989-1996 • Desert Storm Veteran with an Honorable discharge
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