James Wilcox
IT Operations Service Desk Analyst at Mgm Resorts International
Based in Las Vegas, United States
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Seniority
Staff
Department
Other
Location
Las Vegas
Industry
Hospitality
Company size
27K
Contact information
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j•••••••@mgmresorts.com
Phone
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Background
About James Wilcox
IT Service Desk Analyst who is able to quickly absorb and synthesize new networking technologies. Skilled at supporting end-user hardware and software inquiries, possessing strong creative thinking skills, excellent troubleshooting techniques, and developing complex solutions. A leader with high energy, integrity, a positive attitude, and a gift for understanding the needs of both business and end-users. Versed in troubleshooting desktop inquiries on both Windows and iOS systems as well as providing application support for a variety of platforms. A dedicated analyst who works with a serious approach to first-call resolutions and upholding the integrity of the team and company.
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