James Xi

Background

About James Xi

James Xi is a results-driven and self-motivated hotel executive with over 15 years of hotel senior leadership experience in managing some of the most dynamic and diversified complex of assets in the hospitality industry in the USA and abroad, from luxury hotels to serviced apartments, from a city business hotel to multi-unit resorts & large convention hotels, from pre-opening projects to turn-around assignments, he has been placed in nearly every situation that you could think of. Here are some of the highlights of his credentials. • Proven track records of success in openings, renovations, and performance turnarounds. • Experience in volume operations, responsible for GOR of US$200M+ and a staff contingent of • Extensive experience in quality assurance, service excellence initiatives, training & development. • Proven skills in digital marketing, business acquisition & retention, and budgeting & forecasting. • Proficient in revenue optimization, market situation analysis and strategic action plan crafting. • Leadership in organizational change, team building, quality and guest experience improvement. • Knowledgeable in project development, feasibility study, strategic planning and hotel positioning. • Professionally trained to administer media crisis management and prioritize safety & security. • Excellent communicator advocating for culture diversity within dynamic hospitality industries. • Demonstrated proven leadership skills to rally the team and model the company core values. • Recipient of "Hotel of the Year" awards of Shangri-La Worldwide in 2010 and 2016, respectively.