Verified recordComputer Hardware Manufacturing

Jami Hilyer

IT Help Desk Technican at Miltope

Based in Prattville, United States

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Seniority

Staff

Department

Information Technology

Location

Prattville

Industry

Computer Hardware Manufacturing

Company size

114

Contact information

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j•••••••@mymiltope.com

Phone

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Background

About Jami Hilyer

Inventive and creative, IT Support Administrator actively supporting offices in Hope Hull, Huntsville and remote employees in many locations, across multiple time zones. Customer service expert, that fills many positions within the Miltope IT department. Provider of stellar customer service, proficient in account creation and management using Active Directory, Installation and configuration of desktop PCs and Laptops, software installation and troubleshooting, Printer management and servicing, Windows 10 and 7 installation and troubleshooting, Office 2016, 2013, and 2010 troubleshooting and installation, VMware Horizon virtual desktop creation and management, asset inventory tracking, Vendor Relations to ensure the best possible pricing for all licensing, certificates and management renewals. SOP (Standard Operating Procedures) creation for all processes and procedures I am responsible for. Training creation and deployment for departmental and company wide use.

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