Jamie Carson
Crm Implementation & Enablement Manager at Bard College
Based in Kingston, United States
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Seniority
Other
Department
Other
Location
Kingston
Industry
Higher Education
Company size
1.6K
Contact information
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j•••••••@bard.edu
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Background
About Jamie Carson
As a Customer Success and Implementation leader with a forthcoming MBA in IT Management, I specialize in bridging the gap between sophisticated SaaS platforms and enterprise business needs. I own the end-to-end post-sales journey, turning complex technical projects into long-term customer value, retention, and expansion. My technical leadership is demonstrated by my experience directing a full-scale CRM implementation for over 100 stakeholders. I architect system integrations with platforms, manage complex data migrations, and design scalable workflows that deliver measurable ROI and have reduced system errors by 25%. As a trusted partner to senior leadership, my focus is always on the customer's success. I develop and deliver tailored onboarding programs that have cut new-user training time by 40%, build strategies that drive deep user adoption, and establish feedback loops to ensure the technology continuously evolves to meet client needs. Core Competencies: SaaS Implementation & Onboarding Customer Success & Adoption Strategy Enterprise Account Management CRM & Business Systems Enablement Process Automation & Optimization User Training & Documentation I am seeking a remote management role where I can lead a team in delivering exceptional results in Customer Success, Implementation, or Professional Services. Please feel free to connect or contact me at jamie.e.carson@gmail.com.
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