Jamie Haig

Background

About Jamie Haig

My passion is simply driving growth through exceptional customer success whilst creating a culture where people feel valued, love the work that they do, and have the opportunity to progress. I am an experienced and proven Customer Service leader with over 10 years’ experience within large, fast-paced, customer focused contact centre environments. I have a proven track record of improving the customer experience and promoting an actively engaged workplace, resulting in increased sales results, productivity and efficiency. Key Strengths • Successful implementation and ability to develop customer success focused department and improve results • An ability to lead and motivate large teams through significant structural and cultural change • Proven track record of driving sales growth across new and existing accounts • Extensive experience in contact centre environments that are rapidly changing • Extensive experience managing all key metrics across various functions in contact centre operations • Ability to build strong relationships across multiple levels within and outside the business to achieve results • Ability to build and develop talent to ensure staff are successful in their roles • Setting clear goals and direction using OKR system (Objective key results model) to ensure department direction. • Self-motivator, team player and a hunger for continuous improvement