Jamie Hill

Background

About Jamie Hill

Talented Product Manager with demonstrated record of carrying products from conception to production. Excellent technical knowledge and presentation skills. Firm grasp of product composition, structure and applications. Successful at overseeing all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in tracking market trends and capitalizing on new business opportunities. Key Accomplishments: Partnered with Customer Success to integrate self-solution tools for customers into our digital products, resulting in a 20% reduction ($4M to $3.2M in refunds and increased average CSAT score from 87% to 94%. Integrated Zendesk into the suite of products (9 in total) to provide self-solution tools for customer-related complaints, inquires, bug tracking and issue prioritization; reduced average resolution response time from 6 days to less than 2 hours, resulting $800K+ in savings. Enhanced UX experience, product implementations and service transformations including sign up flow by conveying feedback from users and ticket submissions, increasing customer engagement rate 35% during tenure.