Jamie Sheppard
Head of Customer Operations at Cognexo
Based in Nottingham, United Kingdom
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Seniority
Director
Department
Operations
Location
Nottingham
Industry
E-Learning Providers
Company size
18
Contact information
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j•••••••@cognexo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Jamie Sheppard
From support operations to digital transformation, after a decade I’ve learned one truth - Your customer experience will never exceed your employee experience. I help teams deliver exceptional customer outcomes by fixing the friction between people and technology first. Focus areas: → Building tech that support teams actually want to use → Turning mandatory processes into meaningful experiences → Making work flow better for frontline teams I also write about customer experience transformation, workplace tech that works, and the human side of digital change.
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