Jamie Wall

Background

About Jamie Wall

An established Operations/Area/Regional Manager in Finance, Retail and Customer Service industry. Extensive experience gained in Sales Management (new & retention), Debt Recovery and Customer Service. Proven success of leading and developing teams to achieve targets including customer growth, arrears management, customer experience scores and P&L budgets. Outstanding leadership, coaching and development of people with the ability to manage demanding situations whilst maintaining a motivated staff force, in a face paced environment. Effectively implements change, managing large scale processes and policies used by over 3500 employees. Successful at maintaining relationships with key stakeholders both internal and external. Ability to analyse reports and results to define innovative solutions for business growth. Key Skills • Change management and implementation (at companywide level) • Expert knowledge of Debt recovery and FCA legislation • Strong leadership skills and the ability to motivate a successful team • Underwriting secured and unsecured finance products on fixed term, short term, and HP agreements • Twenty years of sales experience both telephone, face to face for consumer and B2B • Ability to manage multiple roles and skill sets, training and coaching to success • Proven successful staff recruitment along with several internal staff promotions • Ability to deal with confrontation and conflict management professionally • Excellent customer service skills and complaint handling