Jamil Jones

Background

About Jamil Jones

I am a data-driven Customer Success leader with 10+ years of experience owning multi-million-dollar ARR portfolios and delivering consistent retention and expansion outcomes across SaaS, GovTech, and healthcare environments.I specialize in revenue protection and portfolio growth.Across my career, I have:• Managed $2M–$4M+ ARR portfolios• Sustained 95–97% gross retention• Delivered 108–110% net revenue retention• Improved forecast accuracy above 90%• Increased feature adoption by 20%+ through health scoring and usage analytics• Reduced onboarding duration by nearly 20% through lifecycle redesignMy approach combines structured account planning, executive alignment, and operational discipline.I build scalable engagement frameworks that allow customers to achieve measurable time-to-value while enabling organizations to forecast renewals and expansion with confidence.I lead executive QBRs grounded in ROI, adoption data, and utilization trends. I partner closely with Sales, Product, and Operations to align expansion strategy with customer outcomes and long-term value realization.I have also mentored and developed junior team members, improving productivity, reducing escalations, and strengthening overall portfolio health.My focus is simple: protect revenue, expand strategically, and create predictable growth.I am open to Senior Customer Success and Team Lead opportunities in growth-stage SaaS environments.