Jamila M.

Background

About Jamila M.

A highly talented, and qualified accomplished management professional with more than 10 years of experience in the management field, proven ability in leading teams, organized, detail-oriented, multitasking with the excellent managerial and proven leadership skills. Self motivated with excellent communication skills. High energy levels, positive attitude and pleasing personality. Ready to work in challenging environment Core Competencies:* Excellent knowledge of management principles * Expert in written and oral communication skills * Great knowledge of problem solving skills * Excellent leadership skills * Stupendous communication, analytical skills with a flairof understanding and empathizing with customers for the best customer service * Possesses a sound skill set of excellent customer service, satisfaction, and communication Areas of Exposure /Experience Customer Support * 4 yrs of Secretarial and Administrations skills * Analyzing the customer related problems through root-cause analysis and suggesting solutions for overcoming the same.* Assisting the overseas customers on the phone for their billing issues, mode of payments, and options available for them.* Presenting solutions in a formatted manner to overcome the issues in adherence to the set of guidelines by the client. Client Relationship Management * Ensuring service delivery to the client within the specified time frame.* Working towards achievement of optimal customer satisfaction levels as per the service standards.* 7 yrs of Customer Service and Coordination * MS Office * Communication skills * Time Management Skills Administrative Assistant * Successfully established mutual rewarding relationship with clients and suppliers.* Performed well as a team leader in a team and gained confidence of team members.* Organizational & time management skills.