Jamilleca Estrella

Background

About Jamilleca Estrella

After earning a Bachelor's degree in Information Technology from Colegio de San Juan de Letran, I advanced to the role of IT Support Specialist at DSV - Global Transport and Logistics. My core competencies lie in delivering prompt technical assistance, managing support requests with ITSM tools like ServiceNow, and diagnosing a range of issues from hardware to specialized applications. In my current position, our team collaborates to escalate and resolve complex IT issues, contributing to high customer satisfaction and adherence to SLAs. With certifications in Microsoft Technology and a solid grasp of systems like Active Directory and Virtual Desktop, I am committed to leveraging my skills to foster a supportive, efficient tech environment that aligns with our organization’s culture and drives continuous improvement.