Jan Gabauer
Lead Senior Xm Auditor & Consultant at Staffino
Based in Slovakia
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Seniority
Manager
Department
Information Technology
Location
Slovakia
Industry
IT Services and IT Consulting
Company size
30
Contact information
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j•••••••@staffino.com
Phone
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Background
About Jan Gabauer
Expert level of managing and setting up Customer Experience and Employee Experience Programs in different channels with proper satisfaction surveys and CX metrics and implementing overall Customer Experience Strategy and Vision within organization • Conducting E2E business reviews of CX, EX and EE performance for different clients based on deep analysis of feedbacks gathered through CX/EX Campaigns. • CX/EX performance and methodology consulting. • Calculating impacts and relations between CX performance and business / financial performance. • Certified COPC® Auditor and Consultant for Internal Operations of Orange Group within EMEA region (conducted more than 40 onsite COPC Stress Test Audits and Base Line Assessments of the Orange operations within EMEA region)
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