Jan Gaweda

Background

About Jan Gaweda

I’m a Customer Success functional leader with 20+ years in technology, enterprise communications, and customer-driven growth, helping organizations realize measurable business outcomes through cloud, security, and infrastructure solutions.At Lumen Technologies (formerly CenturyLink), I partner with global enterprise clients to align complex technology portfolios to strategic objectives—driving retention, adoption, and revenue expansion. My approach blends operational precision with long-term relationship strategy, ensuring customers achieve sustained value and confidence in our partnership.Over my career, I’ve progressed through roles at T-Mobile, Sprint, Windstream, and Comcast Business, consistently earning top-performance rankings and leading cross-functional initiatives that simplify complexity and accelerate results. I’m passionate about creating frameworks that scale customer success—not just managing accounts, but designing experiences that build loyalty and trust at the executive level.I hold McKinsey & Company certifications in Customer Success (Foundational, Mastery, and Advanced) and Dare to Lead™ leadership training, which have shaped my coaching-oriented, data-driven leadership philosophy.Outside of work, I apply the same principles of focus, consistency, and improvement that earned me a black belt in ATA Taekwondo, and I actively manage a personal real-estate investment portfolio, reinforcing my belief in long-term value creation.I thrive in environments that combine technology, strategy, and human connection—where outcomes are measurable and leadership is earned through trust, clarity, and results.