Jan Pospiech
Client Relationship Manager Ii at Fis
Based in Poland
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Seniority
Manager
Department
Customer/Client Service
Location
Poland
Industry
IT Services and IT Consulting
Company size
46K
Contact information
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j•••••••@fisglobal.com
Phone
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Background
About Jan Pospiech
Tenured manager with more than 12 years of experience working in SSC/BPO in the financial sector (mutual funds): • Managing, optimizing, and transitioning transfer agency operational processes not only within an organization but also between different entities. • All-rounded experience from a vendor oversight as well as service providers perspective with focus on internal and external KPIs. • Involved in multiple projects resulting in financial products launches, creation and automation of processes as well as migration of work. • Developing teams and people starting from recruitment, onboarding, hard and soft skills training ending with supervisory skills development and succession planning.
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