Jane Emmanuel

Background

About Jane Emmanuel

About Me I am an experienced professional with over a decade of expertise in IT support, CRM management, virtual assistance, and administrative operations. My diverse skill set has been developed through roles at Newman Systems Synergies and Technologies and Ken Saro-Wiwa Polytechnic in Port Harcourt, Nigeria. I consistently contributed to streamlining operations and enhancing customer experiences. Core Competencies. IT Support & Customer Service: Delivered top-tier customer support, resolving technical issues related to Tizeti WiFi installations. My ability to quickly diagnose problems and communicate solutions increased customer satisfaction and retention. CRM Management: Achieved a 25% lead increase through targeted cold-calling campaigns, and improved workflow efficiency by 30%, driving quicker service delivery and enhanced productivity. Virtual Assistance: Managed high-level schedules, communications, and operations, delivering near-perfect coordination and significantly improving team efficiency. Administrative Leadership: Spearheaded enrollment promotion for diploma programs at Ken Saro-Wiwa Polytechnic, resulting in a 15% enrollment increase. I have collaborated with government agencies to develop certification programs, improving workforce qualifications by 25%. Marketing & Outreach: Successfully drove a 20% increase in student engagement through targeted outreach and marketing efforts, effectively bridging the gap between the institution and prospective students. I’m passionate about using technology and process improvements to deliver outstanding results. Whether automating workflows or enhancing customer experiences, my focus is always on operational efficiency and long-term impact. Let's connect to explore how my experience in IT, CRM, and virtual assistance can help your organization achieve its goals!