Jane Grossman

Background

About Jane Grossman

For the past 20 + years, I’ve been helping organizations and work teams to achieve elevated levels of performance, impressive business results and greatly improved personal satisfaction. A newly merged person global Bio-Pharma IT department needed to align processes and address cultural differences. We designed & facilitated a Personal Accountability training initiative to take place over 2 years. The workshops are now being facilitated by internal staff and are still making a big impact 7 years later. A U.S. Based customer care center for a global Electronics Company was on the verge of being outsourced to India; after working with the senior leadership team and all 300 care center reps, the care center received its highest customer satisfaction scores ever. It's still thriving here in the U.S. A re-orged IT group was failing in its mission to improve project execution; team members were siloed, unsupportive and second guessing the re-org. Within 6 months of our team re-boot, team members are now serving their customers more holistically and effectively, priorities are getting done on time, on budget, trust has gone up 48%, meeting effectiveness is up 45%, and team members' ability to challenge each other in a supportive manner went up 42%. Team members now say this is the best team they've ever been part of. A 12 person sales team went from last place to first place in sales in their region, and is fast becoming one of the best sales team for entire company. Recent clients: UC San Francisco, Roche / Genentech, Microsoft, The US Forest Service, REI, UC Riverside, Agilent, AmeriCorps, & Pixar. Prior to my OD work, I had leadership roles in government and non-profit agencies developing and managing ground breaking environmental programs. Specialties: Organizational Diagnosis, Strategic Alignment, Accountability, Leadership Training, MBTI, Group Facilitation, Managing Transitions,Powerful Non-Defensive Communications.