Jane Hulsebos

Background

About Jane Hulsebos

Customer-focused leader with over 20 years of experience independently managing large, complex enterprises and delivering measurable results across various industries. Proven track record in developing strategic client partnerships, resolving complex challenges, and optimizing processes to consistently exceed customer satisfaction and performance KPIs. Skilled in managing multi-million-dollar enterprise accounts with a hands-on, proactive approach, ensuring seamless service delivery and long-term client success. In addition to independent client management, experienced in taking cross-functional responsibility, managing and coaching teams within the customer process to jointly achieve the best results. Adept at aligning teams across departments to focus on key customer satisfaction metrics such as CSAT (Customer Satisfaction Score) and CES (Customer Effort Score), driving continuous improvement and customer loyalty. Recognized for delivering exceptional outcomes through a combination of strategic leadership and results-driven execution. Passionate about coaching, mentoring, and team development, with multiple service excellence awards. Dedicated advocate for Diversity & Inclusion, contributing to Women’s Networks and D&I initiatives for over two decades, fostering collaboration and inclusivity in the workplace