Jane Y.

Background

About Jane Y.

At Wynn Las Vegas, I lead the Front Office operations for one of the most prestigious and luxurious resorts in the world. With over six years of experience in the hospitality industry, I have developed and honed my skills in customer service, problem-solving, communication, and team management. As an Assistant Front Office Manager, I oversee the daily operations of the Front Desk and Front Desk Call Center ensuring that every guest receives a personalized and memorable experience in accordance to Forbes standards. I also coordinate with other departments, such as housekeeping, sales, and revenue management, to optimize the efficiency and quality of services, and drive revenue. I am passionate about creating a welcoming and inclusive environment for our diverse and global clientele, and I strive to exceed their expectations and satisfaction. I am also committed to supporting and empowering my team of talented and dedicated staff, who share the same vision and values of excellence, innovation, and hospitality.