Janea Ivory

Background

About Janea Ivory

As a Lexis Nexis Product Specialist, I leverage my J.D. and M.S. in Business degrees to sell, market, and train sales representatives on Lexis litigation data products. I have over 3.5 years of experience in this customer-facing role, where I consult with marketing, product development, and sales teams to exceed $1M revenue goal. I also coordinate with product management counterparts to develop expertise in assigned product portfolio and resolve user issues. In addition to my current role, I am an adjunct professor of mass communications at Central State University, where I share my knowledge and passion for the media industry with students. I have over 4.5 years of teaching experience, as well as 3 years of previous experience as a Legal Research Solutions Consultant at Lexis Nexis. In that role, I provided high-quality telephonic research support and problem resolution to legal professionals, as well as promoted and supported contract renewals and upsells through technical demonstrations and training. I have a proven track record of delivering excellent customer service, enhancing product adoption, and increasing user satisfaction.