Janen Whitehead

Background

About Janen Whitehead

Manager & senior analyst | consumer lending industry - experienced in regulatory compliance, and detailed account auditing and analysis. Use of comprehensive knowledge and expertise resulted in increased company efficiencies and cost savings; discriminating ability to restore order from chaos. SOLUTIONS PROVIDER Identified various systems vulnerabilities, and recommended solutions to senior management; resulted in immediate litigious cost savings of approximately $3.5M. ANALYSIS PROCESSING Oversaw analysis process certifying corporate, legal, risk, and regulatory compliance assuring computational and/or delinquency accuracy. Analysis process supported collateral repossession and collections motives, resulting in quarterly cost savings of approximately $8.2M. PROJECT MANAGEMENT Managed on-going, revenue producing project directed at contract lawcode maintenance; resulted in full regulatory compliance. Managed special project requiring investigation of consumer loan confirmation program for detection of internal and external fraud issues. This resulted in the identification upwards of fraud loans SUBJECT MATTER EXPERT SCRA Extensive knowledge in all areas of Serviceman’s Civil Relief Act (SCRA) federal regulations. Resulted in assisting over military personnel in taking advantage of their SCRA benefits. SKILLS: CFPB | FDCPA | FCRA | TILA | SCRA | FACTA | ECOA | EFTA | Enterprise Risk Assessment/Management | AutoPro | CACS | AS400 | MSP | FISERV | Carleton | Cognos | Access | Advanced Excel | Word | E-Oscar | WinRunner | SQL | Call Center Contact Info: 817.798.7353 | whiteheadjk357@hotmail.com