Janet Watson

Background

About Janet Watson

As an accomplished IT professional with extensive management experience, I excel in leading teams, providing comprehensive training, service request and incident management, and mentoring staff to foster growth and efficiency. My expertise encompasses identifying procedural gaps and implementing strategic service improvements to optimize performance. I have a strong background in lifecycle management of IT equipment, ensuring adherence to processes from acquisition through to disposal. In my role as an EasyVista Administrator at Charles Darwin University, I actively engage stakeholders to drive service enhancements for the job logging system. I am adept at implementing changes and presenting them in Change Advisory Board (CAB) meetings, leveraging ITIL methodology to ensure best practices. My technical skills include HTML and SQL coding, which I use for designing and executing database queries, enhancing data management and reporting.