Janette Rapp
Launch Manager at Doc Services, Inc
Based in Rock Hill, United States
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Seniority
Manager
Department
Operations
Location
Rock Hill
Industry
Facilities Services
Company size
238
Contact information
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j•••••••@docservices.com
Phone
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Background
About Janette Rapp
DOC Services LLC is a national provider of retail facilities equipment, commercial food equipment, HVAC, and refrigeration services. As the Call Center Manager, I lead a team of call center specialists who assist our multi-site clients with their service needs. My role involves ensuring the quality, efficiency, and profitability of our call center operations, as well as the satisfaction and retention of our customers. I leverage my skills and certifications in Customer Success, Microsoft Excel and Pivot to analyze data, optimize processes, and integrate projects. I am passionate about delivering excellent customer service, improving workflows, and solving problems. I am also pursuing an Associate's degree in Business from York Technical College, where I am learning and growing in the field of business administration and management. My goal is to grow with DOC Services and contribute to its success and reputation. I value teamwork, innovation, and excellence, and I strive to embody these values in my work.
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