Jani Pathan

Background

About Jani Pathan

A dedicated ServiceNow developer with a strong programming background looking for an excellent career opportunity in ServiceNow in a growth oriented reputed organization with a challenging environment. Having more than 3+ years of relevant experience as a ServiceNow Developer. Having knowledge on ITIL concepts and implementing ITSM platform ServiceNow. Thorough understanding of ITIL/ITSM processes. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, Request Management). Hands on experience in creating the Applications, Modules in ServiceNow Working on Service Catalog, Create Workflows, Update sets and Reporting. Configuration/Customization of the ServiceNow system, including creating workflows. Perform creation of application modules, tables, forms and usage of personalize form layout, dictionary, UI policies, UI actions, data policies, business rules, client scripts and Script Includes for customizing the tool. Build service requests from customer requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service. Use scripting tools and ServiceNow functionality to create scripts to automate tasks done in ServiceNow. Able to perform integrations and process automation using ServiceNow. Load, manipulate and maintain data between ServiceNow and other systems. Created various UI policies and UI actions experienced in writing advanced UI policy and UI action scripts. Created notifications based on business need sandal so configured inbound email actions to create incidents or requests. Generated reports using tables and data sources in ServiceNow. Worked on scheduling reports in ServiceNow. Created users, groups and roles. and experienced in exporting and importing data. CERTIFICATES: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist - Information Technology Service Management (CIS-ITSM)