Janice Barkley

Background

About Janice Barkley

Janice Barkley | Customer Success Strategist Transforming challenges into customer success mastery! Hello! I'm Janice, a strategic client success professional deeply passionate about exceeding expectations. Over the past 3 years, I've demonstrated a consistent ability to enhance customer satisfaction and retention, showcasing expertise in Salesforce, Zendesk, and Jira. Embark on a collaborative voyage with me to ensure operational seamlessness and exceed client satisfaction. Adept at problem-solving and strategic account management with proficiency using JavaScript and SQL, I navigate the digital realms, conquering technical challenges and optimizing processes by creating proactive solutions. As a current apprentice in the CompTIA Network+ certification journey, I'm leveling up my skills to conquer new heights. In my role as a Client Success Analyst at Tapcheck, I streamline client support metrics, refine internal processes, and collaborate seamlessly with the experts in Account Management and Implementations for a flawless onboarding experience. Let's connect to collaborate on enriching customer experiences, innovating product improvements, and exploring new avenues of success together!