Seniority
Manager
Department
Other
Location
Waterloo
Industry
Insurance
Company size
33K
Contact information
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j•••••••@••••••.com
Phone
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Background
About Janice Dolby
Resilient Customer Relationship Leader who has strong customer service, enterprise account management and people leadership skills. Establishes strong working relationships with colleagues and clients through collaboration. Possesses a positive attitude and is friendly and approachable. Seeks opportunities for continuous improvement and is driven to deliver a quality customer experience. Strengths/expertise: Customer service (over the phone and in-person), process and procedure development/improvement, leading cross-functional and global teams, performance management, coaching and mentoring, cultural awareness, remains calm in a fast-paced/rapidly changing environment, ability to communicate effectively with all levels of leadership.
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