Janice Scott

Background

About Janice Scott

I am a business solutions professional with an excellent record of success in contact center optimization, project management, business analysis, change management, and strategic planning. I have outstanding analytical and conceptualization skills that allow me to assess business problems and opportunities to develop solutions. Highly detail oriented with a strong grasp of the ‘big picture. My background has demonstrated a capability to get results in a complex, often ambiguous, or ever changing environment with competing priorities. I establish trust and credibility at all levels of the organization through collaboration and leadership, offering compelling recommendations for change. I present complex concepts in a clear, concise manner to technical and non-technical audiences. • Focus on enriching the customer experience through enabling the right business processes, technology and industry best practices. • Excellent track record in driving the vision and use of technology and other business solutions across channels, to enhance efficiency for maximum impact and results. • Innovative in my approach and widely recognized for thinking ‘outside of the box’ when presenting viable solutions to lingering issues.