Janice Stedman

Background

About Janice Stedman

Janice Stedman is an expert in the eCommerce Fraud profession. With over 20 years experience in the field, she has worked with several worldwide eCommerce retailers. Whether working directly for a retailer or in a consultant capacity, Janice has successfully increased sales, lowered chargeback rates, reduced manual review times, and decreased fraud attempts and actual losses. Janice has extensive knowledge in setting up fraud logic parameters, writing rules and scoring components. In addition to widespread comprehension of fraud for both "card present" and "card not present" transactions Janice is vastly educated in credit card payment processing and Visa/MasterCard regulations, as well as, PCI and Sarbanes Oxley requirements. Janice is also well versed in the operations and set up of call centers with regards to writing policies and procedures and educating teams in order to provide world-class customer service. Her expertise allows companies to benefit from her vast knowledge of what to expect when you begin shipping physical and digital products to guests. Her know-how evolves with showing companies how to avoid the most common losses associated with consumer purchases after the fact and how to manage escalated or problem guests while ensuring the company’s liability is preserved. Included in her arsenal of combating fraud knowledge, Janice is an excellent investigator. Researching, documenting and building cases against suspicious activities surrounding both internal and external parties. Janice has become extremely proficient in open source research. Her connections within the industry have proven to be enormously beneficial for any company she has had the pleasure of working with. She has the resources to obtain statistics related to eCommerce fraud past and present which allows companies to proactively address losses they may experience in the future.