Janine McKay

Background

About Janine McKay

As an inspiring and strategic senior executive leading transformational change Janine introduces fresh ways of working, building engaged and empowered high trust, purposeful teams across large and diverse agencies aligning people, process, technology, data and service partners to deliver value to the community. In order for City Standards ($825M budget, 1800 staff) to provide customer certainty and consistency, Janine established a Product and Service Catalogue, set service level timeframes and introduced balanced scorecard dashboard reporting against agreed KPIs to provide clear focus for improvement based on evidence of emerging risks and opportunities With ten years experience driving LEAN AGILE business improvement, she engages key stakeholders in reengineering their end to end processes and improving customer experience and value. With a proven ability Janine designs and delivers evidenced based strategic and operational safety differently initiatives, demonstrates Safety due diligence requirements and drives safety cultural maturity To improve the value and reduce the effort associated with risk assurance activities Janine designed and implemented a modern risk management framework based on 'three lines of accountability'. The approach introduced new technology to deliver modern knowledge content that is accessible to operational staff anywhere anytime and replaced lengthy and used procedural documents. Mapping of end to end service delivery processes identified and linked risks, controls, systems, legislation and knowledge in each process and set clear accountabilities for outcomes. A continuous assurance reporting approach as well a risk based audit schedule refocused effort to a higher value add.