Janis McAlorum

Background

About Janis McAlorum

With over 14 years of experience in the financial sector, I am a dynamic problem solver with a proven track record in complaint handling, quality assurance, and compliance. I am thrilled to step into my new role as a Corporate Incidents & Risk Events Resolution Manager at Diligenta, a subsidiary of Tata Consultancy Services. In this role, I specialise in managing and rectifying Notifiable Events across varying levels of complexity. I focus on root cause investigation, customer remediation, and ensuring compliance with Diligenta and client standards to achieve fair outcomes for customers. My work involves collaborating with key stakeholders, producing detailed reports, streamlining processes, and ensuring accurate, efficient management of incidents to mitigate risk and enhance operational efficiency. I’m passionate about building trust through clear communication and effective solutions while empowering teams to deliver results. Whether it’s driving improvements, implementing strategies, or delivering meaningful outcomes, I’m dedicated to making a positive impact in every aspect of my work.