Jared Asuma

Background

About Jared Asuma

I’m a technical communicator and knowledge management specialist with over 11 years of experience helping teams work smarter, faster, and more confidently in fast-paced SaaS environments. My passion lies in transforming complex technical concepts into clear, accessible content that empowers users and drives operational excellence. Whether I’m authoring SOPs, refining in-app messaging, or designing instructional job aids, I bring a user-first mindset and a deep understanding of how thoughtful content can improve both software usability and team performance. I’ve created and refined over 60 SOPs for business-critical processes, coached teams on instructional design principles, and collaborated closely with product, billing, sales, and service teams to ensure content is accurate, timely, and impactful. I thrive in Agile environments, where I contribute to discovery, requirements gathering, UAT, and iterative improvements. I’m also a strong advocate for data-driven decision-making—developing dashboards, analyzing performance trends, and using insights to close knowledge gaps and improve content effectiveness. My toolkit includes Salesforce Knowledge (expert level), Confluence, Jira, Litmos, SharePoint, and a range of project and content management tools. I’ve also led initiatives to centralize documentation, improve data quality, and integrate new technologies into business processes. While I’ve managed outsourcing programs and led data quality teams, my true strength is in building bridges between people, processes, and platforms—ensuring that the right information reaches the right people at the right time. Let’s connect if you’re passionate about clear communication, continuous improvement, and creating better user experiences through content!