Jared Marshall

Background

About Jared Marshall

As someone studying to get into the IT field, I have developed a diverse range of technical and interpersonal skills that enable me to provide exceptional service to clients/users. I have extensive experience in customer support, troubleshooting, and technical problem-solving, having worked in roles such as IT Service Desk Analyst at UWGB and Geek Squad Consultation Agent being my foundational experiences.In my role as a IT Service Desk Analyst, I have honed my ability to communicate effectively with clients and colleagues, both in-person and remotely. I have demonstrated proficiency in routing tickets to relevant teams and collecting necessary information for issue resolution. Additionally, I have a comprehensive understanding of various applications and technology processes, including SPSS and Microsoft Office, printing, and a variety of other unique softwares you find in the classroom and professional environement.During my time at Geek Squad, I gained valuable experience in inventory management, scheduling, and workflow optimization. I identified inefficiencies and developed solutions to improve processes, successfully managing employee schedules and ensuring compliance with company policies.My technical skills include proficiency in software and hardware troubleshooting, phone activation, and product installation. I have also conducted thorough consultations with clients to assess their technology needs and recommend appropriate solutions and services.Overall, my experiences have allowed me to develop a strong understanding of the IT field, with a focus on delivering exceptional customer service, technical expertise, and efficient problem-solving.