Jared Mercer
Director, Delivery & Technical Operations at Cossette
Based in Toronto, Canada
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Seniority
Director
Department
Other
Location
Toronto
Industry
Advertising Services
Company size
917
Contact information
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j•••••••@cossette.com
Phone
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Background
About Jared Mercer
SUMMARY: Operational transformation leader with 15+ years in marketing, product delivery, and executive operations. I build scalable systems, AI-enabled workflows, and cross-functional cultures that drive efficiency, profit, and growth for Fortune 500 clients and high-growth organizations. Known for modernizing delivery organizations into strategic growth engines for enterprise clients exceeding $20M portfolios, with a proven record of reducing costs, increasing revenue, and developing the next generation of leadership. CORE COMPETENCIES Product Strategy • GTM Readiness • Executive Operations • Cross-Functional Leadership • AI-Powered Workflow Design • Operating Cadence Systems • Strategic Communications • SaaS & Platform Products • Salesforce: BA, AI, Analytics • Stakeholder Alignment • Change Management • Agile, Scrum, Kanban, Jira • CRM Platforms • Workflow Automation EDUCATION Bachelor of Fine Arts • Film & Media • University of Regina • 2008 Project Management Foundations • University of Toronto • 2013 Applied Project Management • Online Course • University of California • 2016 Pass the PMP Exam • University of Toronto • 2019 Certified ScrumMaster • Scrum Alliance • 2020 Certified Scrum Product Owner • Scrum Alliance • 2021 Salesforce Business Analyst Certification • Salesforce • 2024 Agentforce Artificial Intelligence Certification • Salesforce • 2025 Management Essentials • Online Course • Harvard Business School • 2025 Telly Judge Profile: https://tlly.co/3KSEXPX
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