Verified recordIT Services and IT Consulting

Jared Smith

Cyber Security Engineer at Defend

Based in Auckland, New Zealand

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Seniority

Staff

Department

Information Technology

Location

Auckland

Industry

IT Services and IT Consulting

Company size

131

Contact information

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j•••••••@defend.co.nz

Phone

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+64 ••• •••• ••••

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Background

About Jared Smith

I have 11 years experience working for Internet Service Providers within New Zealand, ranging from technical helpdesk which I did for 4 years, to Tier 2 support helping staff with technical queries and escalations (which also included handling complaint calls and resolving them). Whilst at Vodafone New Zealand I received 3 promotions, starting off in their twilight technical support team working a fixed shift 5pm - 2am Tues to Sunday, and using the skills from that role and extra responsibilities to then get into a residential Tier 2 support team, writing training docs and mentoring tier 1 and 2 staff as well as troubleshooting more complex faults for enterprise and government customers. My skills cover mobile, linux, all flavors of windows as well as OSX/Mac, multiple network technologies and connection types.

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