Jared Watts

Background

About Jared Watts

Experienced Guest Relations Professional with 8+ years of international and domestic experience in the U.K, committed to delivering exceptional customer service and optimising guest satisfaction. Demonstrated ability to consistently achieve high levels of customer service feedback and sales targets. Proven track record in presentation skills, effective problem-solving, efficient work practices, and unwavering dedication to prioritising the guest experience. My career started at the multi award winning boutique hotel, The Grove of Narberth where I completed my level 2 diploma in hospitality. Following my qualifications I began my overseas career with TUI UK & I working as an in resort representative, this forever growing opportunity within the industry opened doors for me to work in world class hotels and resorts in multiple exciting destinations. I have since joined the Guest Services management team at Bluestone National Park Resort. As a Guest Service Assistant Manager I am responsible for ensuring exceptional experiences and satisfaction for our guests, coordinating various aspects of Guest Services aiming to provide a seamless and enjoyable stay. I am part of managing a team of 25 fantastic representatives including training, scheduling, performance evaluation to guarantee efficient and courteous customer service whilst establishing and enforcing service standards with a fine eye for detail. Within my role I also handle guest enquiries, complaints and requests while demonstrating strong communication and problem solving skills acting as a liaison between the guest and other departments ensuring smooth operations and prompt resolution of issues. I work very closely in my collaborations with other departments such as the Arrivals Team, Housekeeping, Maintenance, Food and Beverage to ensure a cohesive and integrated guest experience. Guest Experience is my priority and with this I analyse guest feedback and very carefully and identify areas for improvement and develop strategies to enhance the over guest experience. I play a crucial role within the business creating a welcoming and memorable experience for our guests, overseeing a dedicated team, resolving issues and continuously striving to exceed guest expectations which contributes to the overall success of the business.