Jaret Vik

Background

About Jaret Vik

Certified (CSA, ITIL v4) ServiceNow system administrator with 3+ years of experience on the platform. Proficient in ServiceNow ITSM, with a desire to gain greater knowledge and experience as an admin. Skilled in managing accounts, working on projects, designing processes, and development testing. My favorite parts of work are collaborating with teams, learning new skills, and delivering exceptional results. Some of my professional accomplishments:*Led the design of a company-wide IT service portal utilizing a third-party ServiceNow developer. This implementation allowed the creation of a service catalog, moving our users in the direction of self-service and saving the service desk time in gathering required information.*Helped design, launch, and then managed our company's ServiceNow Virtual Agent. This implementation further enhanced employee self-service. The Virtual Agent was designed to answer tier 1 support questions or redirect to relevant catalog items, saving time for the service desk to work on more complicated tasks.*Led the charge in bringing mobile device management in-house after working with a third party. Determined methods and procedures for device ordering, kitting, setup, recycling, billing management, and cost savings. Gained designation as the company's Mobile Administrator alongside other responsibilities. Saved our company the cost of the third-party contract, and saved the company over in my first year performing cost savings analyses on our carrier accounts.*Was solely responsible for the implementation of Knowledge Management within our company's ServiceNow environment. Created the guide and setup training sessions with major IT teams, as well.